Warranty Policy

Warranty period (applicable from date of purchase of product) for different product items is as given below

  • 1 year warranty on all products except mouse pads.
  • Six (6) months warranty on mouse pads.

Customers can claim warranty services by calling our customer service number or writing to us on support@odiozone.com or by filling up information under the complaint section on the website or by sending a WhatsApp message on the customer care number provided in the footer section of the website.

The warranty shall be void if the unit is tampered with, altered or repaired by unauthorized persons.

Only AULA branded products, imported by SOAI India Private Limited shall be entitled for product warranty.

This warranty shall be applicable only to the first end-user of the product. This warranty is non-transferable.

We do not provide international warranty

Any defect arising due to misuse of the unit, damage due to liquid or physical abuse will not be treated under warranty coverage.

Original tax invoice copy will be necessary to claim the Product warranty. Customers are required to provide the product pictures to ascertain the service eligibility.

Warranty starts from the date of purchase for any manufacturing defects on products imported by SOAI India Private Limited.

No physical damage/ defects and liquid damage products shall be entertained under warranty.

Customers can directly call SOAI India Private Limited customer care for any product warranty related issues or can email to aulacustomercare@gmail.com.

Under this warranty, the service team will ascertain whether the product shall be repaired or replaced.

The warranty does not cover damage of the products, caused by modification, alteration, misapplication, misuse of, or physical abuse to the product or damage due to repair or service to the product done by unauthorized person / Service Centre other than an Authorized Service Centre. This warranty also excludes any damage to the product caused by circumstances outside of SOAI India Private Limited control, such as, but not limited to, lightning or fluctuation in electrical power or damages due to natural calamity.

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